Bug Reports

Hello, I’m a Pro Plan user facing a critical issue with my Beacons account affecting my business. Whenever a client tries to access a product (even free ones), they see: "Payment not available. This creator is unable to accept payment at this time." Key details: My PayPal is properly configured and active, with no restrictions. The issue affects all products, indicating it’s related to my Beacons account, not external settings. I tested another Beacons account, and it works, confirming this is specific to my account. I’ve received no email or notification regarding restrictions. Impact: As a Pro Plan user, this issue severely disrupts my ability to sell and serve clients. Request: Please investigate urgently and provide a resolution or instructions if action is needed on my end. I’ve attached a screenshot for reference. Thank you for addressing this issue promptly. Best regards, Riche Motivation Mindset richemotivationmindset@gmail.com [Plan Pro] : https://beacons.ai/riche_motivation_mindset

Don't know what's been done by the engineering, developer team since the new year. All of a sudden, unable to manually type in the website URL, let alone use bookmarks to login to beacons paid accounts. Yes, firewalls checked, cache cleared, history cleared, software all updated across devices, no network issues. This has been a problem for almost 5 days now. What is going on? Why are there continuous issues with accessing beacons using VPN? Are there any outages, assigned maintenance times without any communications from the support team regarding these issues we should all be aware of? The issue isn't just with trying to login to link in bio. It's the whole platform using VPN. Didn't know which category would get eyeballs on this issue to escalate quickly. And no, switching internet browsers produces the same result. What is going on?

Beacons does not update sales made

I linked an affiliate page of mine on my Beacons, but upon opening it it redirected to the website's main page rather than my affiliate page. I tested this link on Linktree and the issue didn't occur. Why is this happening? Here is the affiliate page: https://friends.charlottetilbury.com/a/mouthfulofmilk

When editing my website for the last few days there has been a glitch and now my images aren't showing up that were there before. One screenshot example attached

Smart reply is a nice setting I just wish it actually worked. No DM’s get sent nor for comments get responded to. It’s nor a user error several accounts have commented the call to action and smart reply doesn’t work.

When you add a image or video to you background and scrolling on a phone browser that collapeses the search bar as you scroll, the image has to reload to fill in the extra space. This causes the screen to jitter to adjust for a moment. Can this be fixed? Thanks

hello, please not that sending test emails to a @ live.com email does not work. the emails do not arrive in inbox nor in junk/spam folder. so I suppose that microsoft has blocked beacons? what is the solution?

Pictures keep getting squished as you adjust the size of the webpage screen. This also applies to the text and images within the text. The Responsive design needs to be fixed.

the buttons added in the email broadcasts are not shown in the MS Outlook for windows software. (ps: weird that I am unable to attach a photo here to point the issue)