Bug Reports

A few days ago, I deleted my old Beacons account and created a new one using the same email and username. Today, I noticed that my new website link is still displaying the website from my deleted account. I’ve already published a new website on the free tier, but the old site appears to be overriding it. The old website is also missing its videos and images. Could you please look into this and remove the old website association so I can continue working on my new site?

Hi Beacons team, I’d like to report an important display issue with Beacons Emails on the Outlook mobile app (iOS). My newsletters display correctly on Gmail mobile, Gmail desktop, and Outlook desktop. However, when the exact same email is opened in the Outlook mobile app on iPhone, the newsletter is not responsive and does not adapt to the width of the phone screen. The main email container appears to keep a desktop/fixed width instead of resizing to the mobile viewport. As a result, the newsletter extends beyond the screen and parts of the text are completely cut off on the left or right side, making some sections difficult or impossible to read. The issue affects the overall email layout, not just one particular text block. For comparison, when the exact same email is opened in the Gmail app on the same iPhone, everything automatically scales to the screen width and displays perfectly. It also displays correctly on Outlook desktop. So the issue seems to be specifically related to Beacons Emails’ mobile responsiveness/HTML rendering in the Outlook iOS app. Could you please investigate the responsive HTML/CSS generated by Beacons Emails and its compatibility with Outlook mobile? This is an important issue because creators cannot control which email client subscribers use, and currently subscribers using Outlook on their phones may receive newsletters with significant portions of the content cut off. Thank you!

I’ve upgraded to Beacons Pro, removed the Beacons branding, and connected my custom domain. However, the automatic footer of my emails still displays the Beacons URL instead of my custom domain. Since this section cannot be edited manually, I would love to have the option to automatically replace the Beacons URL with the connected custom domain. For Pro users who have connected a custom domain, it would be much more professional and consistent with their branding if the email footer displayed their own domain instead of a Beacons URL.

Bottom menu bar, options, bottons are hiding behind the mobile navigation bar which is difficult to click. I have attached some screenshots for reference.

wont let me link my Tik Tok

In my previous case study insights, I could free type text in the 'value' section such as "$300 raised" when talking about charity situations. I can no longer use any form of symbols or characters that are not digits, k/m/b, or decimals. This has limited my ability to share metrics in a correct visual format that are not defined only by a nondescriptive digit. Especially with the loss of any $ use. Not sure if this is now a new restriction to insights.

Hi can someone help me I bought a domain on beacons and now i want to point it to my site or transfer it to my name.com I contact beacons support team with multiple email Since 48 hours I never received any response

Toggling the "transparent background" setting on and off for text components doesn't do anything.

Something went wrong. Error 491 (trace_id: e1d9f844-a8a1-4533-a19b-7cb0203fbf8a) It happens again and again. Waiting solved the problem, but it's annoying.

I am extremely frustrated that my socials stats not syncing. I've tried removing the connection and then reconnecting again.. but it still doesn't sync. I want this to work for me automatically. However, this has been an ongoing issue for 2 to 3 months now. and it deters me from wanting to upgrade any future services with Beacon. I've watched the loom videos sent to me by your team, and am tired of trying to resolve this issue. Please help.