Digital product sales bug
under review
Lucie Lucas de Bar
I sold my first product through a link in my Instagram bio but the people who bought my product did not receive confirmation and did not receive the link to my product either. Can you help me because I did not receive the money from my 2 sales on beacons or on PayPal although everything is up to date and yet the person has been debited to his bank account.
Thank you for helping me and getting back to me quickly!
J
Jacky Zhu
under review
J
Jacky Zhu
Lucie Lucas de Bar: Hi Lucie,
Our team would be happy to look into this for you! To assist in our troubleshooting, could send us the following information from this buyer:
What is the date this purchase happened?
What is this buyers username/email they used when purchasing?
An order ID if you or your buyer can provide one?
Any screenshots would be helpful!
Thank you!