Smart Reply editing options
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Jacky Zhu
Merged in a post:
More Automation Features
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mindsethabits
1: When someone follows you on instagram it would be nice to have an automation sequence.
2: Re editing Smart Replys. Doesn't exist atm.
3: Adding Sequence. Like Manychat, they have many methods of adding Sequences and you are able to edit them to how ever you like it. Example If someone followed you can add a delay,trigger, or w.e, in response to the person.
4: No analytics on Smart Replys. As far as I know I have no clue if the prompts are working or not.
5: Multiple Smart Replys don't work. I added 3 sepreate trigger words and it won't work still. In general they don't work.
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Jacky Zhu
Merged in a post:
Smart Reply improvements please
Tanya Levandoski (Hand Lettered and LOVED)
I have a few requests please:
- It would be so helpful if there was a way to Edit the message or settings of the smart reply that I set up. For example, I set one up but forgot to add in the automatic dm replies and I'm not able to go in and edit it. So now I need to delete that one and make a new one. I'd also like to be able to go back and edit the message, or the dm comments or the button text.
- Would love it if there were follow up options built in like many chat has. So after the first automated message and link is sent, there is an option for us to have it automatically follow up via instagram DM a few days later.
- Also would be nice if the smart replies that you have set up were easier to navigate on your dashboard inside beacons. Right now it's just a bunch of them that I've set up and I have to just endlessly scroll. Maybe there are different veiws, more compressed etc. more orgainzed.
thanks!!!!!
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Baywood
Yess!! You guys need more automations and data like manychat for auto reply
Jacob Choi-Durham
Great to hear your perspective, mindsethabits! I have a few more questions for you:
- Can you provide examples of automation sequences you would like to see when someone follows you on Instagram?
- What specific analytics would be most helpful for you to evaluate the effectiveness of Smart Replies?
- Can you describe the issues you're facing with multiple Smart Replies and any error messages you receive?
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mindsethabits
Jacob Choi-Durham i cant show images
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Baywood
Jacob Choi-Durham
- A simple thank you automation when they follow on Instagram
- The smart replies analytics that are important - how many people received the dm , how many opened, and how many clicked - this is something manychat does that makes people spend $30 a month with them.
Bonus: add unlimited replies to smart reply when someone comments on IG post with smart reply.
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mindsethabits
Jacob Choi-Durham So the Smart Reply's now break every time i do small Store Edits. Now I have no clue why it just wont work at all. Really starting to hate it. Also its weird you don't bother to read my previous messages. Its almost like you give auto botted message.
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mindsethabits
Jacob Choi-Durham Also why does it take 1-4 weeks to reply? Like seriously? This forums is where you can improve and make 10x more customers and you are purposely ignoring it. I know sooo many people wanting to leave stanstore and you would easilyyyy be next inline but refusing to make Beacon easier/better.
Jacob Choi-Durham
Great to hear your perspective, Tanya Levandoski (Hand Lettered and LOVED)! I have a few more questions for you:
- Can you provide examples of the types of edits you frequently need to make to smart replies?
- How often do you find yourself needing to follow up with users after the initial automated message?
- What specific features would make navigating smart replies on the dashboard more efficient for you?
Tanya Levandoski (Hand Lettered and LOVED)
Jacob Choi-Durham Jacob Choi-Durham sure. sometimes I would like to edit the message that I put in there. (the message that gets sent to the person via dm) I may want to edit the button text. and I may want to edit the trigger word.
- I would like to make this a typical practice because I think the power is in the follow up. If we just send one message and they forget to click, the dm gets buried. I would at least like an option to follow up 3 times after the initial dm.
- Just a cleaner interface. right now when I go to the smart reply "dashboard" I see the full dm responses for each smart reply that I've written out and I have to scroll to find the ones that I created. It would be nice if there were some sort of obvious organization of the way they are categorized. For example: the 3 sections are there as the top most line item (global smart replies, post replies and story replies) but the content of each are just shown by a small thumbnail so you can get a broader view of what's included. sort of like how you have the product page. I made a quick render but it won't let me attach it unfortunately. Is there any email address that I can send it to?
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Jacky Zhu
Merged in a post:
Smart Reply custom messaging
digitalmindedwomen
Please add a custom message tab so we can write down custom messaging for our smart replies and not just sending a link of our products. Potential leads appreciate sincere messaging rather than jus shoving a product to their throats.
Jacob Choi-Durham
Hey digitalmindedwomen, thanks for your feedback! I have a few more questions for you:
- What specific types of custom messages would you like to create for smart replies?
- How do you envision the custom messaging feature improving your interaction with potential leads?
- Are there any specific scenarios or examples where custom messaging would be particularly beneficial?
Jacob Choi-Durham
Great to hear your perspective, Cat Skillwiz.Store! I have a few more questions for you:
- What specific features would you like to see in the edit option for smart reply flows?
- How frequently do you need to edit your smart reply flows?
- Are there any particular challenges you face with the current delete and start over process?
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Cat Skillwiz.Store
Jacob Choi-Durham I would like to be able to edit the message text and to change the product.
- Not sure how frequently, once a month, or every two weeks.
- Yes, it takes time to redo the whole thing from scratch, copy and paste the message, add the 3 optional replies to the DM etc. If I could edit what is already there, would save at least some time.
Between this, email marketing, posting on IG, creating content, replying to messages....its a lot on a person's plate and whatever time we can save, it matters. <3