pro user but beacons logo still appears
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Autopilot
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Issue with Logo Visibility on Paid Plan
feenixteeam
Dear Beacon Support Team,
I have been a paying customer on the Pro plan (10€ per month) for quite some time specifically to have a custom link-in-bio page without Beacon branding or logo displayed.
After recently updating the theme and appearance of my page, the Beacon logo appeared again, and I am currently unable to remove it. This is concerning, as one of the main reasons I am paying for the Pro plan is to have a fully white-labeled page without third-party branding.
Please clarify why the logo is being shown despite my active paid subscription and resolve this issue as soon as possible.
If the removal of the Beacon logo is no longer included in the current pricing, I would appreciate a clear explanation. Otherwise, if this cannot be fixed under the existing terms of my subscription, I will unfortunately have to reconsider continuing the service and explore alternative platforms.
I look forward to your prompt response and resolution.
Kind regards,
Stefan
J
Jacky Zhu
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J
Jacky Zhu
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J
Jacky Zhu
grandmology: We have gone ahead and toggled this on for you in your Store settings here: https://account.beacons.ai/store/home/settings
Jacob Choi-Durham
Hey grandmology, thanks for your feedback! I have a few more questions for you:
- Can you provide a screenshot of the issue for better understanding?
- Is the Beacons logo appearing on all pages or just specific ones?
- Have you tried clearing your browser cache to see if the issue persists?