Pixel not firing
snigdha brighty
I’m facing an issue with my Meta Pixel setup on Beacons that is blocking me from running sales ads. Meta Support is insisting that the Meta Pixel base code must be installed on the website in order for the pixel to fire correctly. However, Beacons only provides a field to add the Pixel ID, with no option to manually insert the base code.
Additionally, I’m noticing that the pixel appears to be firing on the Beacons account page rather than on my actual store or product pages, which is causing Meta to not recognize standard events properly for conversion campaigns.
I need your assistance to:
Confirm that the Meta Pixel base code is being correctly injected on store pages when the Pixel ID is added
Fix or advise why the pixel is firing on the account page instead of the storefront
Ensure the pixel fires correctly on product and checkout-related pages so sales ads can run properly
Meta Support has asked me to reach out to the website platform or developer to resolve this.
Thank you for your support
Jacob Choi-Durham
Great to hear your perspective, snigdha brighty! I have a few more questions for you:
- Can you provide the specific URLs of the pages where the pixel is not firing correctly?
- Have you made any recent changes to your Beacons account or store settings that might affect the pixel setup?
- Are there any error messages or alerts from Meta regarding the pixel setup that you can share with us?
snigdha brighty
Jacob Choi-Durham The pixel appears to fire on the general Beacons account page https://account.beacons.ai/account-settings/home/tracking-pixels and below is the message
Pixel ID: 589028089106816 click to copy
PageView
ADVANCED MATCHING PARAMETERS SENT
ud[em]: Show
ud[external_id]: Show
DATA PROCESSING PARAMETERS SENT
dpo: LDU
dpoco: 0
dpost: 0
Since Data Processing Options are sent, custom conversions or catalog feedback may not work.Learn more
Event Info
Setup Method: Manual
URL called: Show
Load Time: 75.61 ms
Pixel Location: Show
Event ID: ajs-next-1766124372309-51418a98-ad8d-40c8-a40a-b031594328a5 but does not consistently fire on my actual store or product pages where conversions should occur.
and the ID that I added in my store is 843455964957594 which does not match with the above
but does not fire on my actual store https://beacons.ai/herfaceless__era?__v=13.378.0&fbclid=IwY2xjawOxe8JleHRuA2FlbQIxMABicmlkETFLTGZKUmJSZjNCYk9SbWhvc3J0YwZhcHBfaWQPNDM2NzYxNzc5NzQ0NjIwAAEeBFeProIR_FKRwsIqrL-k6w-AuZKx8X_Z6p3mUR9TEGW1Iz3Jzs4zJXE3Rqg_aem_iSBVwirfY_rwa_g8Hiz26g
No major changes have been made to my Beacons account or store settings that would affect the pixel setup. The only configuration completed was adding the Meta Pixel ID in the designated Pixel field, as instructed by Beacons. No manual code was added, and no integrations were removed or modified after the Pixel ID was connected.