Payment method to accept Mexico
G
Goreti Imperial
I have contacted support regarding the payment issues affecting my reservations. Unfortunately, the responses have been extremely disappointing, with no clear explanation or resolution provided.
I have potential clients trying to make reservations using payment accounts from Mexico, but they continuously receive an error message. The platform still displays available payment options, including card payments, yet the transactions continue to fail.
What is the actual answer here? Which payment methods and countries are truly supported? If Mexico is not supported, this should be clearly communicated. If it is supported, then why are the payments failing?
I am genuinely trying to work with your platform, but the service quality has been very poor, and there always seem to be recurring issues. I need a clear explanation and a concrete resolution as soon as possible
S
Salaar
Payment method are not supported
Jacob Choi-Durham
Hey Goreti Imperial — thanks for flagging this, and sorry for the runaround here. I hear you on needing a clear answer ASAP. This info is really helpful; we’re going to dig into why payments from Mexico are erroring even though the options are showing, and we’ll follow up as soon as we have more clarity on supported countries/methods and what’s causing the failures.