Improving the Upgrade Functionality
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surprise_your_spirit
I wanted to upgrade my subscription with Beacons but was told I would be required to downgrade and the re-subscribe to the subscription setting of my choice. Generally, on other platforms you just hit upgrade, there is no need to downgrade and re-subscribe. Because of this I will not be upgrading. Makes me nervous that things in my back end will be lost etc....
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Jacky Zhu
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🚀 New Feature Announcement: Easier Subscription Upgrades! ⬆️
We’ve listened to your feedback and are happy to report that we've improved upon our process when upgrading subscriptions. You can now upgrade directly to your desired plan without needing to downgrade and re-subscribe. Simply hit "Upgrade," and you're good to go.
Thanks for helping us improve!
Jacob Choi-Durham
Thank you for posting, surprise_your_spirit! I have a few more questions for you:
- What specific features or data are you concerned about losing during the downgrade and re-subscribe process?
- Have you experienced any issues with data loss or functionality changes when downgrading or re-subscribing on other platforms?
- What would be your ideal process for upgrading your subscription on our platform?
surprise_your_spirit
Jacob Choi-Durham simply I should be able to pick the subscription I want and then I should be able to select "upgrade"; any financial adjustments should be automatically made. I shouldn't have to downgrade and then resubscribe. I have NEVER had do that on any other platform. Why should I have to unsubscribe to re-subscribe -seems counterintuitive.