Enable quantity selection for digital services
saldelcristal
Currently, customers can only purchase one unit of a service per order.
In my business, many clients want to buy the same service multiple times in a single checkout — either for themselves (multiple sessions) or to gift the service to other people.
Right now, they are forced to place separate orders for each purchase, which creates friction, confusion, and unnecessary extra steps during checkout.
A quantity selector would allow customers to choose how many units of the same service they want in one order, improving the buying experience, increasing conversion, and reducing abandoned checkouts.
This feature is especially important for service-based businesses, digital offerings, rituals, sessions, or experiences where purchasing multiple spots at once is common.
Jacob Choi-Durham
Hiya saldelcristal, thanks for this post! I have a few more questions for you:
- What types of digital services do your clients typically purchase in multiple quantities?
- How do you envision the quantity selection impacting your sales and customer satisfaction?
- Are there any specific limitations or conditions we should consider when implementing the quantity selector for your services?
saldelcristal
Jacob Choi-Durham Hi! Thanks so much for getting back to me — happy to clarify 😊
Here are my answers to your questions:
1. The main services where this applies are group-based digital services, where each purchase represents one participation per person.
In my case, these are group rituals or group experiences (you can think of them as group sessions or group digital participations). Many of my customers want to purchase more than one spot at once, for example for themselves and a family member, as a gift, or for multiple people they want included in the same group experience.
Right now, because there’s no quantity selector, they’re forced to place separate orders for each person. This creates friction and often results in abandoned checkouts or customers buying fewer spots than they originally intended.
2. The impact would be significant and immediately positive, both for customer experience and for sales.
From the customer side, it removes frustration at checkout, makes gifting or purchasing for multiple people effortless, and aligns with standard ecommerce behavior users already expect.
From the business side, it increases average order value, prevents lost sales due to checkout fatigue, and eliminates the need for manual workarounds like PayPal invoices or external payment links.
I previously sold these same services on Shopify, where quantity selection was available, and customers regularly purchased two or three spots in a single order without issue. Since moving to Beacons, those multi-quantity purchases have dropped noticeably, not due to lack of demand, but due to the added friction.
3. Ideally, quantity selection should be optional and toggleable per product.
I would enable it only for group-based or repeatable digital services, and disable it for 1:1 services like private readings or consultations, where quantity wouldn’t make sense. Having the ability to turn quantity on or off per listing would be essential. This mirrors how platforms like Shopify handle it and prevents misuse while supporting creators who genuinely need the feature.
I truly believe this would benefit many service-based creators on Beacons, especially those offering group experiences, workshops, or repeatable digital services, by removing a real barrier to conversion.
Thanks again for taking the time to consider this. Happy to provide examples or clarify further if needed!