Add Automated “Request a Review” Email for Digital Product Purchases
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Chris H
The instructional video on your website explaining how to add an automated “leave a review” email for customers appears to be outdated. Specifically, the “Email Receipt” page no longer displays the “Request a Review” option referenced in the video.
I’ve thoroughly searched across the Beacons dashboard and settings but have been unable to find any way to enable or configure an automated review request email for customers who purchase digital products. This feature is extremely important for collecting feedback and building trust with my audience.
Could you please clarify whether this feature has been removed, relocated, or is currently experiencing an issue? If it has been removed, I strongly urge your team to consider reinstating it, as it plays a critical role in product growth and customer engagement.
I would appreciate it if this issue could be addressed as soon as possible. If there is no resolution or clear path forward, I may need to consider transitioning my digital products to another platform such as Stan Store.
Thank you for your time and support. I look forward to your prompt response.
Jacob Choi-Durham
Hi Chris H — thanks for flagging this. Appreciate you taking the time to dig through the dashboard and call out that the video doesn’t match what you’re seeing on the Email Receipt page. We’re going to look into whether the “Request a Review” email option was moved, removed, or if something’s not loading correctly on your end, and we’ll follow up as soon as we have more clarity.