Ability to re-send email asking for review or send customer a link
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drjamiesculley.nd
I'd like more control over being able to ask for and get customer reviews. If my customer doesn't see the automated email asking for a review, then it's really hard to get one from them because there's no easy way to get it. I've had to chat with them, get it and manually add it. I think most customers won't go through all that trouble. It would be nice to have a link to share with them or some way for them to go to the product page and leave a review.
J
Jacky Zhu
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J
Jacky Zhu
Hi drjamiesculley.nd,
Thanks for reaching out to Beacons We've recently made some changes on our site.
To collect reviews now, the recommended approach is to create a post-purchase email automation in the Marketing section of your Beacons account. You can set it up to automatically request a review from customers, and ask them to respond directly to the email with their feedback.
This allows you to streamline the review collection process and stay engaged with your customers.
If you need help setting up the automation or have any other questions, feel free to reach out!
Best regards,