URGENT - Payment Issue (Pro Plan User)
r
riche_motivation_mindset
Hello,
I’m a Pro Plan user facing a critical issue with my Beacons account affecting my business.
Whenever a client tries to access a product (even free ones), they see:
"Payment not available. This creator is unable to accept payment at this time."
Key details:
- My PayPal is properly configured and active, with no restrictions.
- The issue affects all products, indicating it’s related to my Beacons account, not external settings.
- I tested another Beacons account, and it works, confirming this is specific to my account.
- I’ve received no email or notification regarding restrictions.
Impact:
As a Pro Plan user, this issue severely disrupts my ability to sell and serve clients.
Request:
Please investigate urgently and provide a resolution or instructions if action is needed on my end.
I’ve attached a screenshot for reference.
Thank you for addressing this issue promptly.
Best regards,
Riche Motivation Mindset
[Plan Pro] : https://beacons.ai/riche_motivation_mindset
J
Jacky Zhu
Merged in a post:
Problem with PayPal payments on my Beacons store
Christian Jean felix
I am having a problem with payments on my Beacons store. A message appears saying, “This creator is unable to accept payment at this time.”
My PayPal account is active and working properly and is already integrated into my store. Can you help me resolve this issue quickly?
Thanks in advance for your help.
J
Jacky Zhu
Merged in a post:
My customers are not able to purchase
sidehustlefamily
It’s says the creator is not able to receive payments right now
Jacob Choi-Durham
Hello riche_motivation_mindset! I have a few more questions for you:
- Have there been any recent changes or updates to your Beacons account settings?
- Can you confirm if this issue occurs on multiple devices or browsers?
- Have you tried disconnecting and reconnecting your PayPal account to see if it resolves the issue?
Jacob Choi-Durham
Great to hear your perspective, sidehustlefamily! I have a few more questions for you:
- What payment method are your customers trying to use?
- Have you recently changed any settings related to payments or your account?
- Is this issue occurring for all customers or just specific ones?
Jacob Choi-Durham
Great to hear your perspective, Christian Jean felix! I have a few more questions for you:
- Have you tried using a different payment method to see if the issue persists?
- Can you confirm if there are any restrictions or limitations on your PayPal account that might affect transactions?
- Have you recently made any changes to your PayPal account or Beacons store settings that could be related to this issue?