URGENT: External Product Links Not Working – Third Follow-Up
N
Nicola Edgar
Hi Beacons Support,
I'm following up again regarding an ongoing technical issue with external product links in my Beacons store.
I have now contacted support three times without receiving a response or resolution.
Some of my external products are not opening correctly when visitors click on them. I have already tried removing and re-adding the affected products, but the problem remains.
I use Beacons as my main storefront for my digital products and affiliate business, so this issue is potentially costing me sales and commissions.
Could you please:
Confirm that my support requests have been received.
Investigate why my external product links are not functioning correctly.
Advise whether this is a known technical issue.
Provide a solution or escalate this to your technical team.
I would really appreciate a response, as this has been going on for some time and is affecting my ability to run my business.
Thank you,
Nikki
Fierce AI Females
Jacob Choi-Durham
Hi Nicola Edgar — sorry about the ongoing trouble here, especially since this is impacting sales. To help us narrow this down, when someone clicks one of the affected external product links, what happens exactly (nothing happens, wrong page, error, etc.)? Is it only certain products/URLs or all external links in your store? And does it happen across all devices/browsers (mobile vs desktop, Chrome/Safari, etc.) or only in specific cases?