Upgrading plan breaks custom domain
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cozierthanfiction
I had to upgrade from the $10 plan to the $30 plan because I was getting so many email signups from clicks to my link in bio page- for some reason doing so unlinked my custom domain and broke all my links, and now i can't get any sign ups because all of my links are broken. I am working to update my DNS, but this should not have happened in the first place. Please fix this ASAP.
Canny AI
Merged in a post:
Custom domain unlinked from the account
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Empower Your Aura
Hi team,
I just updated my subscription (from creator to store), and it asked me again for a new domain, when I already have one with you. Now, all my pages are not working as they were 5 minutes ago, because the domain got unlinked from the account.
This will affect the credibility of my page, because people are asking me for the correct links 'cause they are all not working at all...
Can you please check this? Or give me guidance on how to solve it quickly and effectively?
Thank you!
J
Jacky Zhu
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Jacky Zhu
cozierthanfiction: Hi there,
Thanks for reaching out — We totally understand how this can be confusing
This happened because when changing subscriptions, your custom domain is temporarily disabled by default. That means you’ll need to manually relink it in order for all the URLs across your page to work again. To re-link your domain, click here (https://account.beacons.ai/account-settings/home/custom-domain) and then click on the "Already own a domain you want to connect?" and type in your custom domain.
We also noticed that you’ve since downgraded back to the free plan, and just a heads up — custom domains are only available for paying users! If you’d like help getting your setup running again or have questions about next steps, feel free to reach out. We’re happy to walk you through it!