Upgrading plan breaks custom domain
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cozierthanfiction
I had to upgrade from the $10 plan to the $30 plan because I was getting so many email signups from clicks to my link in bio page- for some reason doing so unlinked my custom domain and broke all my links, and now i can't get any sign ups because all of my links are broken. I am working to update my DNS, but this should not have happened in the first place. Please fix this ASAP.
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Jacky Zhu
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J
Jacky Zhu
cozierthanfiction: Hi there,
Thanks for reaching out — We totally understand how this can be confusing
This happened because when changing subscriptions, your custom domain is temporarily disabled by default. That means you’ll need to manually relink it in order for all the URLs across your page to work again. To re-link your domain, click here (https://account.beacons.ai/account-settings/home/custom-domain) and then click on the "Already own a domain you want to connect?" and type in your custom domain.
We also noticed that you’ve since downgraded back to the free plan, and just a heads up — custom domains are only available for paying users! If you’d like help getting your setup running again or have questions about next steps, feel free to reach out. We’re happy to walk you through it!