Special characters not working on subject lines
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Empower Your Aura
Hey team,
I had 3 emails going out with the wrong subject line. When scheduling these broadcasts, the email was correct, but later received the emails with the wrong subject line. I just tested out now, and noticed that some special characters - for example $ - is not valid in the subject line, not send the right subject line and switching it to an old one. If there are some characters not allowed in the subject line, please, remove them or don't allow the email to be scheduled. This is a bummer for a business owner need to keep apologizing to the audience.
Please review this feature.
Thank you!
J
Jacky Zhu
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Jacob Choi-Durham
Thank you for posting, Empower Your Aura! I have a few more questions for you:
- Can you provide examples of the special characters that caused issues in the subject lines?
- Did you notice if the issue occurs with specific email clients or all of them?
- Have you experienced similar issues with other parts of the email, such as the body or attachments?
J
Jacky Zhu
Empower Your Aura: Hi there,
Thank you for reaching out! We appreciate your message and understand your concerns.
This notification is meant to give you a quick heads-up before your email is sent out. It appears that the subject line of your email is at risk of triggering some filtering systems in certain inbox services, which can sometimes miscategorize emails based on their subject causing issues with delivery or visibility.
Unfortunately, these filters are beyond our control, but we recommend adjusting the subject line to something a little more simple to slightly to ensure better deliverability and avoid any potential sendout issues. We’re confident that will resolve the issue!
Thanks again for your understanding!
Please let us know if you need any help with this update. We’re happy to assist!