Sign Up
under review
D
Deirdre Dornford
Hi there, I have tried to sign up using my Google account and entering my information in the fields. In both scenarios, I receive the error message "User failed setup."
My email address is: deirdre.d@gmail.com
I can't find a link to contact customer support. Can you please direct me to someone who can help resolve this issue?
Thank you.
J
Jacky Zhu
under review
Jacob Choi-Durham
Thank you for posting, Deirdre Dornford! I have a few more questions for you:
- What device and operating system were you using when you encountered the error?
- Did you try signing up using a different browser or network?
- Have you previously had an account with Beacons using the same email address?
J
Jacky Zhu
Deirdre Dornford: Hey Deirdre,
To assist you further, could you please provide us with the location you are reporting this issue from? Are you able to access our site when you are on a VPN? It may also potentially be an issue with your Internet Service Provider. We recommend trying a different browser or using mobile data.
We appreciate your cooperation and patience as we work together to identify and address the matter!