Product categories
J
Jacky Zhu
empresslynn11: Thanks for reporting this to us. Can you tell us more about the specific error / issue you're running into? It'll also be helpful if you can send screenshots or screen recordings of what you're going through to support@beacons.ai so we can follow along and check what's going on.
Looking forward to you reaching out!
Jacob Choi-Durham
Hi empresslynn11 — thanks for sharing this! Just to make sure we’re looking in the right spot, can you clarify where you expect the category headings to show up when you’re uploading a digital product (for example, a category dropdown/selector during upload vs. on the storefront/product page after it’s published)? Also, do your renamed categories appear correctly anywhere else (like in your category settings or on existing products), or are they missing across the board? And when you upload the digital product, are you trying to assign it to an existing category, or create a new one during the upload flow?