I can't access my account
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Plácida González Martinez
I had the Mail: info@divinas60plus.com in my account and I changed it to: info@pachimarketingdigital.com and now it won't let me enter with either of them, when I enter to recover my password, nothing comes into my email. Can you help me? thanks
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Jacky Zhu
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Jacky Zhu
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Jacob Choi-Durham
Thank you for posting, Plácida González Martinez! I have a few more questions for you:
- Have you checked your spam or junk folder for the password recovery email?
- Did you receive any error messages when trying to log in or recover your password?
- Can you confirm if you have access to either of the email accounts used for login?
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Jacky Zhu
Plácida González Martinez: Hey there,
Thank you for reaching out to Beacons! We'd love to assist you with this, however, can you please provide us with some more details so we can better understand the issue at hand? What is your username associated and what is the proper email you'd like to set it to?
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Jacky Zhu
Plácida González Martinez: We have sent over another password reset email to info@pachimarketingdigital.com. Please check your spam folders and let us know if you did not receive this email.
You can also easily retrieve your account password by following these steps:
- Go to this link: https://beacons.ai/signin/forgot_password
- Type in the email address your Beacons Account is associated with
- Check your inbox (and spam) to see the password reset link
- Click on the reset link in the email and follow the instructions to change your password.
You should be able to log in immediately with your new email and password.