No Email Receipts options after the Beacons Success button in the menu at the top of the page. | Bug Reports

No Email Receipts options after the Beacons Success button in the menu at the top of the page.

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Moxie Unlimited

I just signed up for the Store PRO plan and have been setting my store front up. I do not have an option for the Email Receipts in the menu at the top of the page. Am I missing it somewhere? It should be at the top of the page right after the Success screen option.

January 28, 2025

Jacky Zhu

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Jacky Zhu

Moxie Unlimited: Hi there,
Thanks for reaching out! We wanted to inform you that, due to a recent security update, email receipts for purchases on Beacons are no longer customizable. We fully understand that this change may be a significant adjustment, and we sincerely apologize for not being able to provide prior notice due to the urgent nature of the situation.
To ensure you can still share relevant product information with your customers, please make use of the "Product Files" section. You can upload product links or PDFs there, which will automatically be included in the receipt. Additionally, we encourage you to utilize our email automations feature to set up a fully customized post-purchase workflow, allowing you to send any additional information you wish to your customers.
As always, the safety and security of our users and their customers is our top priority, and we must uphold these standards at all times. We greatly appreciate your understanding as we continue to enhance our platform's security.
If you have any questions or need assistance, please don’t hesitate to reach out.

Jacob Choi-Durham

Thank you for posting, Moxie Unlimited! I have a few more questions for you:

Can you confirm if you are using the latest version of the Beacons platform?
Have you tried accessing the Email Receipts option from a different device or browser?
Could you provide a screenshot of the menu where the Email Receipts option is missing?