Inaccuracies
closed
carrieannburns
I am encountering issues with my MediaKit syncing up my information accurately with up-to-date analytics. I paid the yearly subscription for Beacons to have access to this up-to-date mediakit feature and it is not working for me.
TikTok says I have 8 videos (on the engagement metrics at the bottom of my mediakit) but I only have 4 why is this count off? Also my videos are not showing at the bottom of my MediaKit like the IG reel does.
Instagram is stuck at 7k but I have 6746 followers there now (less unfortunately but I want my numbers to be accurate)! It is only showing one reel in the bottom section of my mediakit for engagement for instagram but I have 4 why are the other 3 not showing up? It says I have 5 posts but that number is incorrect as well.
Twitch says I have 0 subscribers but I have 1. It says that my average stream views is 1 but it is actually 3.9 viewers. (Would have attached proof but uploading a photo says, "server error"). How come this count isn't accurate? None of my past broadcasts are showing up at the bottom of my mediakit is it supposed to?
Twitter - has no number for my average tweets? (Why would this be? Because I haven't posted in awhile?) Also it says I have 11 tweets but I actually have less than that so that number isn't accurate.
Thanks for your help!
Canny AI
Merged in a post:
Case Studies
carrieannburns
Case Studies on the Media Kit have continuous errors sometimes showing all, and accurate statistics for my talents. Sometimes it doesn't show any, sometimes it shows none for some of the stats, and sometimes it works entirely but it seems very random.
Canny AI
Merged in a post:
TikTok Media Kit Connection Not Working
marileighjo
Connected my TikTok account 3x times however, it keeps pulling 0 followers and then eventually disconnecting all together.
Canny AI
Merged in a post:
Case studies pulling analytics was way off
dunnadidit
I have a video with nearly 900,000 views on youtube but when I put it into the case study, it said it had a total view count of just over 100,000.
Kat Tung
dunnadidit Please email support@beacons.ai with screenshots of your YT analytics vs. Beacons!
Ben Woytowich
closed
Kat Tung
under review