Email social icon does not work | Bug Reports

Email social icon does not work

complete

Briana Cabral

Hello. I want to add the email social icon to the link in my bio so that when pressed, an email is automatically generated with my email address. However i get the message “Action can’t be completed.”

December 10, 2025

Jacky Zhu

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complete

Jacky Zhu

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under review

Jacob Choi-Durham

Hello Briana Cabral! I have a few more questions for you:

What device and operating system are you using when you encounter this issue?
Have you tried using a different browser or clearing your cache to see if the issue persists?
Is there a specific email client you are trying to link to when generating the email?

Jacky Zhu

Hi Briana Cabral!
Thank you for your patience while our team took the time to investigate the issue further! We truly appreciate your understanding.
After some research, it appears that the reason the email icon is not opening is due to a specific device limitation specific to Android. Unlike Apple devices, which come equipped with a default mail application like Apple Mail, Android devices do not have a built-in email app that automatically opens when you click on an email icon. This means that there is no designated application to handle email links in the same way that it works on Apple devices (which we can confirm seems to be working for your page on our devices).
We understand how inconvenient this can be, and our team is always striving to improve the user experience, and we’re deeply sorry that this limitation is affecting you but we greatly appreciate your understanding.