Email links not working
complete
E
Empower Your Aura
Hey team,
I just sent a broadcast email, and added both my outlook and gmail accounts to the list as subscribers to see how both performed (I stopped sending emails since my last bug report a couple of months ago).
I tested the links on both email providers, including the ones on the footer, that are supposed to redirect to my social media accounts - again, I sent this to my whole email list, including myself - and none of them worked on both. Giving an error that the link was incorrect (the links were the correct ones - I just duplicated the email to review if I added the right ones). The error is: "can't reach this page. Check for a typo in url737.empoweryouraura.com
Search the web for url737 empoweryouraura.
DNS_PROBE_FINISHED_NXDOMAIN"
Can you please review?
Thank you!
J
Jacky Zhu
complete
J
Jacky Zhu
under review
J
Jacky Zhu
Empower Your Aura: Hi there,
Thanks for reaching out! The issue you're seeing is happening because your email is still tied to your custom domain — as shown in the URL you shared (e.g., url737.empoweryouraura.com). Right now, your account is on the free plan, and custom domain usage is a paid feature. When your subscription ended, the domain integration became inactive, which is why the links are currently broken.
You can easily reclaim and reconnect your custom domain by re-upgrading your Beacons subscription! Just click any of the pink upgrade buttons on our site or head here to upgrade: https://account.beacons.ai/beacons-pro.
Once you’ve upgraded, go to your Account Settings, click on the Domain tab: https://account.beacons.ai/account-settings/home/custom-domain. Then select "Already own a domain you want to connect?" to reconnect empoweryouraura.com
Alternatively, if you prefer to switch back to using the default beacons.ai/empower.your.aura link instead within your emails, we’re happy to help you make that change — just let us know.