Double charge and no upgrade to Pro mode. | Bug Reports

Double charge and no upgrade to Pro mode.

complete

olivia blair

Hello! I have been charged twice for the Pro Creator account (10 euros each time), and it says there was an error. The money was withdrawn from my card. Please help me resolve this issue.

December 24, 2024

Jacky Zhu

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complete

Jacob Choi-Durham

Hello olivia blair! I have a few more questions for you:

Can you provide the transaction ID or receipt number for the charges?
Did you receive any error messages or notifications when attempting to upgrade to Pro mode?
Have you tried contacting your bank or payment provider regarding the duplicate charge?

Jacky Zhu

olivia blair: Hi there,
Your payments never fully went through on our end, see screenshot attached!
If you want to upgrade, please try again using another form of payment. Please note that we don't accept pre-paid/cash cards or Cashapp!