done make payment to upgrade pro but not active pro
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Canny AI
Merged in a post:
Payment issue
bluehoneyyylotus
I paid for upgrade to creator pro and the payment came out and it says pending but it is still saying I have to pay for the pro upgrade
Kat Tung
complete
Jacob Choi-Durham
Hiya joel tan, thanks for this post! I have a few more questions for you:
- Can you provide the transaction details or receipt of your payment?
- Did you receive any error messages after making the payment?
- Have you tried logging out and logging back in to see if the upgrade reflects on your account?