Hi beacons,

A customer filed a dispute for my digital products through paypal. She wants a refund even if she already received the files and there's also "terms & conditions" at the check out about the non-refundable policy that once they proceed and place their order means they agreed. I hope you guys can do something about this that if it's a digital product then the customer can only request for resending the file but not a refund as the file is automatically sending to the email they provided once they finish the payment. Otherwise, people will keep doing this and get our digital products for free which is not fair for us seller. It could lead us to just stop using this platform if we won't have any seller protection against these people who are trying to steal the products that we worked hard for.

Thanks in advance!