Connecting to Instagram
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mandysue1605
I have tried a few times now to connect my Instagram account to my beacons socials and I have gone through all of the steps I found on google and chatgpt to try and make it work. It askes if I want to connect them and i log in and say connect to my account and then once I do that it just says no account found.
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Jacky Zhu
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Jacob Choi-Durham
Hello mandysue1605! I have a few more questions for you:
- What type of Instagram account are you trying to connect (e.g., personal, business, creator)?
- Have you previously connected any other social media accounts successfully to Beacons?
- Are you receiving any specific error messages or codes when the connection fails?
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Jacky Zhu
mandysue1605: Hi Christina,
Thanks for reaching out to Beacons creator support! ✨ We're sorry to hear you're having trouble connecting your Instagram to your Beacons media kit. Here's a guide to help with your instagram connection! https://www.canva.com/design/DAGd0MJt_Xc/4i-kPFgc1BJwxcotZc2U-g/view?utm_content=DAGd0MJt_Xc&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h1cb677552d
It sounds like the issue might be with your settings. I recommend double-checking the page or business you’re selecting. In the section where it says “edit previous settings,” make sure you select all the businesses and pages that should be linked to ensure the correct accounts are connected.
Please follow the steps in this help article:
Make sure you go through all the steps carefully—particularly Step 3: "Connect your Instagram". You should see a prompt that says “Edit Previous Settings” when connecting. It’s really important to go through that step to ensure the correct permissions are enabled.
According to Meta, you will also need to connect your Creator/Business IG account to a Public business Facebook Page in order to connect your IG account to any other site including Beacons.