Connecting Instagram
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alydecolati
I've connected my Instagram alydecolati to my business facebook page Aly Decolati and it's still not connecting to Beacons. Each time I try I successfully get rerouted from Facebook back to Beacons and then Beacons says "No Instagram account found. Please try again." I'm not sure what to do from here.
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Jacky Zhu
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Jacob Choi-Durham
Hello alydecolati! I have a few more questions for you:
- Have you verified that your Instagram account is a business account and linked to the correct Facebook page?
- Are there any specific error messages or codes displayed during the connection process?
- Have you tried disconnecting and reconnecting the accounts to see if the issue persists?
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Jacky Zhu
alydecolati: Hi there,
We're sorry to hear you're having trouble connecting your Instagram to your Beacons media kit. Here's a guide to help with your instagram connection! https://www.canva.com/design/DAGd0MJt_Xc/4i-kPFgc1BJwxcotZc2U-g/view?utm_content=DAGd0MJt_Xc&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h1cb677552d
The issue might also be with your settings. I recommend double-checking the page or business you’re selecting. In the section where it says “edit previous settings,” make sure you select all the businesses and pages that should be linked to ensure the correct accounts are connected.
Please follow the steps in this help article:
Make sure you go through all the steps carefully—particularly Step 3: "Connect your Instagram". You should see a prompt that says “Edit Previous Settings” when connecting. It’s really important to go through that step to ensure the correct permissions are enabled.
According to Meta, you will also need to connect your Creator/Business IG account to a Public business Facebook Page in order to connect your IG account to any other site including Beacons.
For any and all remaining questions, please reach out to support@beacons.ai