Bring back where we can customize the emails that get sent out when someone purchases our product.
closed
gabriellehopesmith
I am not sure what happened to this feature, but it poses a considerable problem. Is it somewhere else and I am just missing it? I have to send a specific email along with the product files and URLs so people know what to do after they purchase. All that is there when someone purchases a product is a huge thank you for purchasing things and the product URL. then a place to leave feedback. This really needs to be fixed ASAP.
Ben Woytowich
closed
surprise_your_spirit
I was just saying this yesterday! Why can't the purchase confirmation email be customized? Sometimes I need to provide instructions on next steps after purchase in order to stop unnecessary emailing back and forth.
Please fix this!
J
Jacky Zhu
Merged in a post:
Email receipt
s
simplyprofits
The email receipt section was removed from the product creation sections and it would be so helpful if that section can be added again. I am struggling to find my custom email receipts after that section disappeared
Jacob Choi-Durham
Hello gabriellehopesmith! I have a few more questions for you:
- Can you provide examples of the specific information or instructions you need to include in the emails?
- How frequently do you need to update or customize these emails for different products?
- Are there any specific email platforms or integrations you currently use or prefer for sending these customized emails?
gabriellehopesmith
Jacob Choi-Durham
Every single product needs a customized email receipt. Every one. In fact, it took a lot of time to write out those emails and now they are just gone.
One product actually requires instructions be sent along with the receipt so I am surprised you have t fixed this already with how many people you have on your platform that sell this product as well
No, I pay for the creator pro specifically because I can do unlimited emails.
Stan store allows you to have complete customization over your email receipts and I feel like you should consider doing the same.
gabriellehopesmith
Thinking of sucking it up and going to stan now if this isn't fixed ASAP
gabriellehopesmith
I left the same feedback! I am so irritated right now, to be honest. I sell DWA, and they need to receive specific instructions on how to access it. Now, I have to create an entirely new email automation, and it's landing in promotion. its also entirely confusing. I hope they fix this soon.
Alexey
Merged in a post:
Turn off required email automation for digital products
Alden Hultgren
I want to be able to fully customize the email my clients receive when they download my digital product. Unfortunately, as part of your setup flow I'm forced to used one that doesn't allow me to customize the subject line, the header and several other aspects. Just create a toggle so I don't HAVE TO use this and can create one using your other email automations.
Alexey
Merged in a post:
Success Email tab disappeared from the products
E
Empower Your Aura
Hey team,
Just noticed that the success email on each product has disappeared.
Could you please fix this as this is an important part? All of my product have a different message, some with special bonuses, others explaining how to proceed from there.
Thank you.
Have a great weekend.
Laura O’Neill
Please bring it back! Most courses i offer need specific instructions to gain access to the course which is what i previously had on. Also we can make them more personal!
f
facelesswithemmaofficial
Poor decision to remove this.
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